Toll Free: 800.380.9152 New York: 646.350.1040
Hampton's: 631.961.8850
New Jersey: 201.484.8535 Illinois: 217.717.9157
Connecticut: 203.416.6250
Pennsylvania: 215.529.8695
Fax: 877.445.7993
WARNING!!Before you call any carpet cleaner, call our 24 hrs. consumer awareness hotline for valuable informationYOU NEED TO KNOW!!!
Call Now: 877.222.8582
Frequently Asked Questions
Click on the below question to view the answer
» How is Eco Carpet Service different then the other carpet cleaning companies?
Eco Carpet Service stands out through its environmental approach to carpet, rugs, upholstery, window treatments, tile, and grout cleaning. We use only 100% baby safe, pet safe, biodegradable, non toxic cleaning products regardless of the higher price we have to pay for these non-detergent safer products.
» What should I expect from the moment I call Eco Carpet Service?
From the moment you call us, until the job is completed you should expect utmost professionalism, courtesy, caring for your belongings and a fresh and clean environment. We will clean it right the first time, not like the other companies who just promise without delivering the desired service.
» Are the cleaning products you use safe for my family / baby / pet?
Our company prides itself of using non detergent, green products. We use only 100% baby safe, pet safe, biodegradable, non toxic, green cleaning products regardless of the higher price we have to pay for these non-detergent safer products. All the people should have part of a more ecological cleaning without inhaling the toxic vapors, which come from most carpet cleaning companies who use outdated carpet cleaning products which are detergent based. The appearance of your belongings and your health is our number one priority.
» How long will it take to clean my carpet, upholstery, area rug?
For regular wall to wall carpet on average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. For upholstery cleaning it usually takes between 30-45 minutes for each sofa or sectional sofa. For area rug cleaning, we currently implement in house cleaning and pick up to our state-of-the art facility cleaning. Area Rug cleaning time can vary greatly, depending on the required cleaning procedure.
» How long will it take to clean my window treatments / blinds / drapes?
Eco Carpet Service takes great pride in the window treatments and blind cleaning it provides. Our expertise in this field greatly surpasses any competitors out there. Our technicians were specially trained at the Hunter Douglas training facilities, therefore having the most knowledge regarding any type of fabric existing today on the market.
Depending on the job we can clean on site, usually it takes around 10-15 minutes per window treatment (this is the fastest and most convenient service) or in our state-of-the-art facility, which usually takes a few days. Upon request we provide next day service.
» Do I need to move any furniture before the cleaning crew arrives?
Kindly note that our technicians are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. Just let the crew know which furniture would you like to have moved and they will gladly assist you. We do suggest you remove items off of your furniture like electronics, plants, lamps, and knick-knacks. We will move most furniture that can be safely moved by a two-man crew. There are several items we will not move, including: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, pool tables, etc.
» Can I have my carpet and area rug cleaned in the same time?
Yes. Eco Carpet Service provides in home cleaning for area rugs and depending on the soiling of the rugs we provide additional services such as pick-up and cleaning in our state-of-the-art facility. However, if cleaned in the customers home the area rug cannot dry over the wet carpet. The area rug must be taken to a clean hard surface to dry.
» Atter the cleaning is complete, how long will it take for my carpet to dry?
After the cleaning is complete, the carpet is ready to be used right away. We use commercial grade wind movers to speed up the drying time for each room. Of course drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. While it typically takes 2–24 hours for the carpet to dry, you can walk on it as soon as we are finished. Do not forget to remove your shoes, before you step on the freshly cleaned carpet!
» What should I do in case I have a water damage emergency?
The most important thing you can do is to call a certified water damage company to come immediately. Remember in case of water damage TIME is the most important factor in restoring your property. The longer you wait the more damage your structure and furnishings will have. In the mean time you should not use your regular vacuum cleaner to remove water. Do not use any electric appliances in the room(s) with standing water.
» Why are other carpet cleaning firms cheaper than Eco Carpet Service?
There are a number of reasons for this. We provide our clients with the latest cleaning methods available, therefore not cutting any corners when it comes to purchasing the latest cleaning machines or latest green cleaning products available, regardless of their price. Eco Carpet Service is commited to provide top quality cleaning services to all of our customers. Most carpet cleaning companies still use outdated cleaning machines ( which use more water and more electricity ). We have built our business on our quality work. We do not use "bait and switch" as part of our sales strategy, unfortunately in the industry many cleaning companies still do.
» What is "Bait and Switch"?
Unfortunately, many carpet cleaning companies still use this technique to fool new customers in thinking that they are get the deal of their lifetime. Here is how it works:
Scenario 1: Mary calls a carpet cleaninig company and ask them for an estimate to clean her 9 x 12 area rug. The carpet cleaning tells her a very low price and then when the technician arrives at her house he is switching the quoted number by double even triple the amount.
Scenario 2: Please watch the following video on youtube by clicking here. You won't believe what kind of ugly techniques some companies still use.
Scenario 3: Some companies will tell the potential clients that they use organic cleaning products, but when they are verified it results that they are just misleading the clients. Please read a very interesting article in the Wall Street Journal about this subject by clicking here.
Please note that Eco Carpet Service does not use any type of "Bait and Switch" sales techniques. The price you are quoted over the phone is the price you pay, period.